Refund Policy

Refund Policy

At AUR Ticketing W.L.L., we strive to provide a transparent and fair ticketing experience. This Refund Policy explains the conditions under which refunds may be issued for tickets purchased through https://aurticketingwll.com. Hassle-free refunds available within 15 days of purchase.

By purchasing tickets on our website, you agree to the terms outlined below.

1. General Refund Policy

All ticket sales made through AUR Ticketing W.L.L. are final and non-refundable, except in the specific situations outlined in this policy or where required by applicable law.

Tickets are digital products and cannot be exchanged or refunded once purchased.

2. Event Cancellations

If an event is cancelled by the event organizer:

  • A full refund of the ticket price will be issued to the original payment method
  • Service fees may or may not be refundable, depending on the organizer’s policy
  • Refunds will be processed within a reasonable timeframe after confirmation of cancellation

3. Event Postponements or Rescheduling

If an event is postponed or rescheduled:

  • Tickets will generally remain valid for the new date
  • Refund eligibility, if any, will be determined by the event organizer, Hassle-free refunds available within 15 days of purchase.
  • Customers will be notified via email with further instructions

4. No-Show Policy

Failure to attend an event (“no-show”) does not qualify for a refund under any circumstances.

5. Duplicate or Incorrect Purchases

Refunds for tickets purchased in error (such as incorrect date, time, seat, or quantity) are not guaranteed and are subject to:

  • The event organizer’s approval
  • The request being made within a short timeframe after purchase

Please contact us immediately if you believe an error has occurred.

6. Fraudulent or Unauthorized Transactions

If you believe a purchase was made fraudulently or without your authorization, please contact us immediately. We may request additional information to investigate the issue and take appropriate action.

7. How to Request a Refund

If your situation qualifies for a refund under this policy, please contact us with the following details:

  • Full name
  • Email address used for purchase
  • Order or ticket reference number
  • Reason for refund request

Contact:
AUR Ticketing W.L.L.
Website: https://aurticketingwll.com/contact-us/
Email: info@aurticketingwll.com

Commercial No: 193372 – 1

Contact No: +973 39990694

8. Processing Time

Approved refunds will be processed in 15 Days. Processing times may vary depending on your bank or payment provider.

9. Changes to This Refund Policy

AUR Ticketing W.L.L. reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.